Softphones for Mac and Windows – At no extra cost


Insiyabi Private Cloud comes with softphone clients for both Windows and Mac included, allowing you to easily manage calls in the office using CTI and your deskphone or from your laptop when working remotely. The clients are easy to deploy for the administrator and even easier to use for the employees.

Manage your Calls with a Softphone


Make and receive calls from your Mac or Windows computer via the office phone system even when you’re out of office. The softphone clients allow you to manage your phone calls and, along with a headset, you don’t even need a deskphone.

  • Control your IP Phone from your desktop with CTI mode
  • No additional licensing fees
  • Use a headset and replace your deskphone
  • Save on telco costs when working remotely

Easy call monitoring


With an integrated switchboard Insiyabi Private Cloud allows for easy call monitoring and management which can be tailored according to your needs. Depending on job roles you can choose between five different views.

  • Wallboard and Q-Manager view for real-time monitoring
  • Transfer calls seamlessly with drag and drop
  • See presence of colleagues
  • Easily manage incoming calls with Receptionist view

CRM Integrations out of the box


Insiyabi Private Cloud offers CRM integration for most popular CRM systems. Inbound calls are automatically linked to customers’ records based on their caller ID and then logged in your CRM. With accurate call journaling you can easily generate insightful reports on your call centre performance.

  • Cryptical caller IDs are converted to Caller IDs
  • Launch calls from your CRM
  • Improve your customer service with detailed reports
  • No manual call logging required

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